The Rules.
Click the boxes below or scroll for more information on GO FIG's Terms of Service.
Cancellation Policy.
Your appointment is incredibly important to us,
that's why we reserve a time especially for you.
We do recognize that scheduling conflicts may arise;
therefore request 48 hours’ notice for any cancellations.
If we don't receive a 48-hour cancellation notice, you will be required to pay a $50 rebooking fee that must be
paid before your next appointment.
A "no show" appointment will be charged a rebooking fee of $100 or 50% of the total cost of services booked prior
to booking another appointment.
If habitual you may no longer be allowed to
book appointments with us.
Please understand if you do not provide GO FIG with enough
notice the opportunity to fill that time frame is missed.
Confirmation calls/texts and emails are provided
in advance for your convenience.
Visitors & Animals.
Although the waiting area is cozy,
We do ask that you refrain from bringing any guests.
We also understand that circumstances arise with childcare, but in order for GO FIG to maintain a relaxing environment for guests,
Please leave your children at home.
Unfortunately, GO FIG and the Department of Public Health Do not allow pets of any kind, unless they are trained service dogs.
Per the American Disabilities Act, a “service animal” is a dog
that has been individually trained to do work or perform
tasks on behalf of an individual with a disability.
The tasks the dog performs must be directly
related to the person’s disability.
Emotional support, therapy, comfort, or companion animals
are not considered service animals.
Service Guarantee.
We want all of our clients to love their hair,
If you aren't please let us know.
We would be happy to make any adjustments at no additional cost within one week of your initial appointment.
Please keep in mind, color services will not be
guaranteed without the purchase of professional
salon products sold by GO FIG.
Redo guarantees do not apply if the client decides to change the original look given from their last visit.
No refunds will be given.
Illness.
We understand sickness happens.
If you have a cough or cold, or have been in
contact with someone who has tested positive for covid-
Please reschedule your appointment.
Any person who does not agree to follow these instructions,
may be turned away from their appointment and
charged a cancellation/no show fee.
Thank you for your cooperation.
Privacy.
GO FIG collects information including emails and mailing
addresses via the website, new client forms and in person.
By providing this information you will receive all discounts,
promotions and any salon announcements.
On some occasions, you may be asked to participate in film production and photos for GO FIG to use on social media or our website.
If you aren't comfortable you may decline- No pressure!
We respect your privacy and promise to never share your information.
Punctuality.
We strive to be on time for our guests but,
sometimes that isn't the case.
In the rare occasion that should happen we will make every effort to
contact you via text prior to your appointment time.
The only way we can ensure punctuality, is if every guest arrives on time.
If you are more than ten minutes late, we may refuse, alter or
reschedule your service to the benefit of GO FIG.
